Comments on: Beware the telstra pre-paid cap encore offer!

By: DaveAM

DaveAM — Tue, 09 Feb 2016 23:26:42 +0000

sorry for the re-post, but I wanted to subscribe to comments of this thread and not necessarily all new posts. hopefully posting this will fix that 🙂

By: DaveAM

DaveAM — Tue, 09 Feb 2016 22:52:09 +0000

Good post Wayne, I’ve been complaining about Helstra for years and these call cap plans are crazy! How is anyone supposed to compare plans if the cost of calls between the plans change? I call these dollar rates, Telstra dollars, because they don’t equate to real life dollars. And don’t get me started on Telstra Months (how the plans are now all 28 days, when most months have 31!) :/

By: Dale

Dale — Sun, 01 Nov 2015 23:14:59 +0000

Just got caught by this too, $230 in data charges in a few hours.

By: Kelly

Kelly — Fri, 06 Jun 2014 05:26:16 +0000

I have 2 teenage daughters on the cap encore, & it is good for teaching them to be mindful of how they are using their phones. No 2 finds she has credit left that is quite often rolled over, but has just recently found out the hard way that the cap does not, and data is dear!

By: Randy

Randy — Mon, 12 May 2014 08:27:09 +0000

Another catch is that if you go over the data cap, it’s $2.00/Mb which doesn’t sound that bad, but actually equates to $2,000/Gb.

By: Graeme

Graeme — Wed, 05 Mar 2014 11:05:16 +0000

My wife’s long life credit expired without making a call or using data. We find out that the phone was using data to update apps etc and this was charged at huge rates. In other words she couldn’t use data but updates were using the credit – if this makes sense.

By: matt

matt — Sun, 03 Nov 2013 22:33:32 +0000

This is exactly what’s been driving me crazy since the beginning! If the Cap Encore is indeed better value for money, why sell it like this? I feel like I’m buying Smoke and Mirrors! The ploy is clearly to sell as much confusion as they can to put customers off their guard, so when they frivolously and unknowingly spend their “massive” credit they step on a landmine! I get most of the tricks now, but its so confusing that even the Telstra accounts team didn’t know what the hell I was being charged for a 60 sec phone call to UK. Finally the lady quoted me a figure of $1250 and didn’t bat an eyelid until I asked her… “Doesn’t that seem a little ridiculous, seeing as I only topped up $30 (even with the $220 bonus)” – to which she replied oh erm that’s the Cap Encore Dollar account units… – “Riiight, that’s greeat, now could I have that in a real terms”… – Oh, of course sir… (tap tap tap)… That would be $210 for the 60 sec phone call – “Okay, so you telling me I have spent $210 out of $250 on a 60 sec call” – Erm… No no only $2.90 has been charged from you $250 bonus… (“Finally an hour after I placed the call and three incredibly different figures I got a realistic answer! They won’t let you keep track of you credit charge history yourself (only the duration in order to work out yourself). “If you wish to inquire how much a specific call cost you you have to ring us and we will look it up for you!” – yeah I’m not putting myself through that trauma again!!! P.S Make sure all you Telstra Customers take advantage if Telstra Thanks (eg $10 movie tickets etc). Enjoy the Telstra Ride people! 😉

By: Chhay

Chhay — Tue, 29 Oct 2013 17:28:07 +0000

so out of the three network: Telstra, Vodafone and Optus which has the best value for money?

By: goldghost

goldghost — Tue, 09 Jul 2013 04:29:19 +0000

Wayne, I am with you 100%. I need a Telstra phone unfortunately because I work in a remote area. The old Cap plans where a superior product and better value for the customer. I queried Telstra about replacing a product with a new, inferior one – they got really ratty. But imagine if any other business eg Toyota, brought out a product such as a Corolla that was clearly inferior yet more expensive. It would be game over. The Australian Govt needs to take this monopoly in hand like the UK govt did with BT.

By: Wayne

Wayne — Wed, 06 Feb 2013 10:24:18 +0000

In reply to sdhklgvmi. Correct