In 2007 I had a problem with Virgin Mobile.

Here is the first letter I sent:

virgin complaint

I didn’t hear back so I sent a second letter:

virgin complaint 2

I still didn’t hear back so I rang the Telecommunications Ombudsman who said I’d be better of taking it up with my Credit Card people. So I rang the credit card people, they were very very good. They rang me back and said they had given Virgin a set time to fix the problem.

Since then you can now access your Virgin cap plan balance from the web.

My only advice is write everything down. Make notes of every conversation you have with a phone company.

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