We were recently offered a free Platinum Mastercard for a year with a wonderful free ‘concierge’ service. I’m a sucker. I signed up. I gave them their first go yesterday. I rang and asked if they could please purchase two tickets for me from the Dubbo Regional Theatre on my Mastercard. No can do! What they offered was a three way conversation where they ring the theatre and they tell them what I want then I pay. I said can’t I hang up and they do it for me? I mean, what is a concierge for? I rang and waited for 5 minutes to get a concierge who can ring the theatre, with me on the line, and tell them what I just told them. Crazy. I could have done it myself in less than the 5 minutes I was waiting for the concierge!

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