Virgin Mobile

In 2007 I had a problem with Virgin Mobile. Here is the first letter I sent: virgin complaint I didn’t hear back so I sent a second letter: virgin complaint 2 I still didn’t hear back so I rang the Telecommunications Ombudsman who said I’d be better of taking it

Beware the telstra pre-paid cap encore offer!

I took advantage of the latest Telstra Encore offer on prepaid mobile where for $40 you get $550 worth of calls, but it ran out in the first day – very strange… how could I use $550 worth of calls in one day? BEWARE THE FINE PRINT…. They dramatically increase

Woolworths not so fresh

The latest issue of Woolworths fresh boasts ‘tasty gluten free recipes’ on the front cover. So I grabbed a copy. The first recipe is on page 55 for gluten free pancakes: Prepare Macro Gluten Free Buttermilk Pancake mix 300g according to instructions on the bottle. I kid you not –

I don’t think I’ve ever come across a…

I don’t think I’ve ever come across a company with as bad customer interaction as Telstra. This is from their front page to sign up for broadband… If you dial 1800 220 020 what do you get? “Your call could not be connected. Please check the number and try again!”

Bigpond – try again!

I had the funniest call from Telstra Bigpond today. A guy was trying to sell me wireless internet, from bigpond, but the phone kept cutting in and out and he kept saying “Hello… Hello… I seem to be having a problem with the phone… hello… Are you there sir…” So